First step is to make sure you have completed each step prior to uploading creative i.e. (Campaign name, Run dates, Budget [even if you’re not certain of one]).
If you have done this and your creative is still not being uploaded, please take a look at our restrictions for Creatives listed below.
Restrictions for Creatives
Mobile/Web Video
Aspect ratio supported: 16:9 (640x360 minimum, 1920x1080 recommended) 4:3 (480x360 minimum, 640x480 recommended)
Length supported: 15 seconds (recommended) | 30 seconds (recommended) | 60 seconds (recommended)
File types supported: Mp4 | Wmv | Fly
Bitrate supported: 2500kbps or higher
CTV Video
Resolution supported: 1920x1080
Length supported: 15 seconds (recomended) | 30 seconds (recomended) | 60 seconds (recomended)
File types supported: Mp4s
Bitrate supported: At least 1.5mbps (recomended: 15mbps-30mbps)
Maximum file size supported: 10gb | FPS | 23.98 | 29.97
Audio sample rate supported: 48khz
Banner ad
Sizes supported: 728x90 | 300x250 | 160x600 | 300x600 | 970x250 | 468x60
File types supported: Gif | Jpeg | Png
File size supported: 5mb or smaller, Resolution must be 360p or higher and animated ads should have a maximum of 15 seconds of looping
Audio ad
File types supported: Mp3 | M4a | Wav
Bitrate supported: 160 kbps
Length supported: 15 seconds | 30 seconds
Maximum file size supported: 500mb